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  3. How to submit a support case/ticket with Snapt One Load Balancer

How to submit a support case/ticket with Snapt One Load Balancer

We understand that from time to time you may be presented with a problem, question or want to brush up on your general knowledge.

Below you’ll find two ways on how to submit a ticket with us.


Option 1: Submit a ticket through Snapt’s Support Portal

Step 1: Visit our Support Portal

The first step in submitting your support ticket is to visit our support portal on https://support.snapt.net

Step 2: Submitting your new Ticket

Step 3: Your Details

Please complete the form that you see on the screen. It’s very important that you use the email address associated with your account with Snapt, or your organization.

Give us a brief description of the issue, question, How-To or query and when you’re happy with all the information given, simply click on the “Submit” button at the bottom of the form.

Option 2: Email

We also provide you with the ability to submit a support issue, questions, and How-To’s via email. Simply email support@snapt.net

Important

Only support cases/tickets that are submitted via the Snapt Support Portal
will be valid for SLA’s. For more information regarding the Snapt
Support SLA, please contact our team at sales@snapt.net
Updated on November 26, 2019


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