Misc

Your Load Balancer license is limited by the number of "server XXXX" lines it finds in your config file. If you require more servers than your current license support simply visit your shop dashboard to upgrade your license, when upgrading a lic...

The Snapt Support team operates 24/7/365; including holidays, Christmas Day and New Years. SLA Agreement Depending on your purchased license, you will be entitled to different SLAs (Service Level Agreement). On our basic ...

Once your license expires or you need upgrading because your current request is insufficient, go to the client site and then the Manage Licenses menu option. Under the Manage License menu, you will be able to upgrade or renew anytime. ...

Changes not Applying to Snapt Aria Load Balancer When you make changes to either the virtual Load Balancer or the Web Accelerator you’ll be required to Reload either Aria to apply the changes. Please note that this will...

How to Move a Snapt Aria License Once you have serialized a purchased license, it becomes “hardware locked” to the install key that has been generated. Since the install key is made up of several pieces, if they change due to you moving your Snap...

Demo Session Booked – What is Next? Thank you for taking the time to book a Proof Of Concept (POC) timeslot with us. We are excited to showcase just how amazing Snapt Aria is. POC Prep To get you up and running with a w...

You may have Microsoft Exchange 2010/2013 users who are timing out, reconnecting, getting errors after a certain amount of time, this is due to the built-in system in the virtual Load Balancer. To fix this issue you will need to increase your Serv...

Snapt Aria Trial License For the best user experience, we recommend that your Snapt Aria install has got access to the internet. This will speed up the process of installing modules, plugins and licensing your install. But we do understand that ...

Yes, you certainly can! You can quickly launch an image from the Amazon Marketplace . See our EC2 setup guide. Snapt Aria also includes a free optional EC2 plugin that will integrate with Amazon's EC2 API to allow specifying EC2 instances inc...

Snapt offers 24/7/365 support. We believe a solution is only as good as the support that accompanies it. This is especially true for products such as Snapt’s, as we reside in a mission-critical location of your network. Snapt clients and trial u...

Yes, we accept all major credit cards, including AMEX, directly online. When paying with a credit card through PayPal you do not require an account as you can just select to pay with said credit card. After paying via card you will receive your Sn...

Snapt is pronounced Snapped, as in “I snapped those two Lego pieces together”. Would you guess? We’re most often called Snap-t by clients!

You can access the Snapt Aria UI on https://x.x.x.x:8081 or https://domain.name:8081 We suggest that you disable access on port 8080 as well as HTTP when wanting to make use of HTTPS. Please follow the instruction on Snapt Aria Load Balancer: How ...

The Current Snapt Aria Image is not vulnerable to the GHOST issue, also known as CVE-2015-0235. You can verify your version with the following command - SNAPT root@snapt13 ~ #ldd --version ldd (GNU libc) 2.18 The vulnerability is fixed fr...

The Snapt Aria pricing plans fall into the Essential, Growth, ADC-xG and Enterprise licensing categories. An upstream refers to any server that sits behind your Snapt Aria virtual Load Balancer (web servers, app servers, etc.). On our Essential ...

When purchasing a Snapt Aria Essential or Growth license, you may notice that there is a limit to the number of backend servers per license which is an IP:port combination in the load balancer. For example, if you have a 5 Upstreams/backend server...

Docker is an open platform for developers and sysadmins to build, ship, and run distributed applications, whether on laptops, data center VMs, or the cloud. Snapt provides an official docker image for you to quickly boot. To start Snapt Aria on ...

Snapt Aria requires several base binaries that are missing from CentOS 7. If you are experiencing the blank page after installation then you will need to install the binaries as follows: Log into the Snapt device using an ssh client. Copy th...

Snapt Aria has full IPv6 support as well as IPv6 to IPv4 proxying in the website accelerator and the virtual load balancer. When adding backend servers, you can just specify an IPv6 instead of IPv4 in the server IP field. Alternatively, you can ...

If you have a Snapt Aria VM image from before 2014-04-08 then yes your server will be vulnerable to Heartbleed . The OpenSSL library that was shipping with OpenSuse during that time was vulnerable. To avoid this issue you can either get the lat...

If our knowledge base does not help fix an issue you are having or if we do not have an article regarding your issue please feel free to get in touch with support. All support for Snapt is run and managed through Zendesk, you can email us at  supp...

Snapt's End-User License Agreement, Terms of Service, Acceptable Use Policy and Privacy Policy are published on our main site - these policies can be found by visiting the links below: End-User License Agreement Terms of Service Accepta...

Yes, we would be happy to extend your trial as sometimes you might have misjudged the amount of time that you have available to test Snapt or perhaps you just did not get around to it. Feel free to email or  contact us  and we can extend your tria...

Snapt Aria's Load Balancer is a complete software load balancing solution, with a wide variety of features and great performance. We provide it in a pre-made virtualized format that you can easily launch in EC2 . Snapt Aria provides a more advanc...

Snapt Aria software load balancer comes with several SSL cipher sets to make it easier to improve the security of your SSL installation. For advanced users, this is a list of what each mode translates into: Snapt V1: AESGCM:AES:RC4:+EECDH:+E...

Should you require the Snapt Aria EULA (End User License Agreement) it can than be found attached below.

Considering that almost every site is dynamic nowadays, we would actually be surprised if your site was static! And while you might initially think that you can only cache and accelerate old-school static sites serving plain-text HTML files, the tru...

We have an external status page for all the Snapt services currently available. This page is hosted by Pingdom to ensure that it is always available (outside of infrastructure). Should you ever have any issues you can go to  status.snapt.net  to...

We advise that SSL termination/Offloading setups should be tested internally. There are many great tools available on the web as Snapt Aria provides a more "debug friendly" testing tool for diagnosing any issues you may have as seen below. Pleas...

When deciding on a License to purchase from Snapt Aria you may see that there is a limit to the amount of Upstreams on our Essential & Growth packages and that there are unlimited upstreams on our ADC packages. At Snapt an Upstream is defined as a...

Yes, the Snapt Aria Load Balancer has an API to Amazon EC2 which allows you to use autoscaling.

If you can’t connect to the Snapt Aria interface, it is most likely due to one of two things: A firewall on the host. The IP is not present on the network cards. Firewall Issues If you are using a Snapt Aria image, you don’t normally need to ...

The Snapt Aria Redundancy plugin enables you to have one or more floating IP addresses between servers, allowing active/passive redundancy. This is particularly useful if you have a high availability (HA) cluster with more than a single Snapt Aria...

Yes, Snapt Aria does support transparent mode, although we do not recommend using it. If you wish to enable this, please follow the instructions below: Step 1 Navigate to  Balancer  >  Configuration  >  Default Settings Step 2 Expand  G...

Please note : This only applies to Fedora, OpenSuse-type machines. In order to use SNMP on the Snapt Aria image, you must install net-snmp and configure it. Start by installing the package as follows - zypper install net-snmp You wil...

You may have received a warning or a limitation on your SSL grade due to weak DH key exchange. This is not a cipher issue, but can be easily corrected by adding a 2048 bit group to your PEM file. Create a new file by running: # openssl dhparam ...

Snapt Cloud connects directly to your servers and interfaces when using the Snapt Aria API plugin. This process happens from two source IP addresses, which are as follows: 107.22.102.86/32 54.81.118.122/32 You will only need to allow access ...

You can disable slaves from generating notifications (emails, etc) simply by navigating to  Setup -> Redundancy -> Settings . Once on the settings page, look for Slave Notifications and select Disable as shown in the image below. This will t...

Snapt Cloud connects directly to your servers and interfaces when using the Snapt Aria API plugin. This process happens from two source IP addresses, which are as follows: 107.22.102.86/32 54.81.118.122/32 You will only need to allow access ...

Founded in 2012, Snapt has been developing next-gen application delivery for DevOps and offers a modern, software-only Application Delivery Controller (ADC) solution that was born in the cloud and is designed to be flexible, customizable, fast and e...

If you have a custom Nginx compile for the Snapt Aria Web Accelerator on RedHat or CentOS you may need a custom init.d script. You can place this in /etc/init.d/nginx and set it to 755 with “chmod 755 /etc/init.d/nginx” #!/bin/sh # # nginx - th...

To change your Snapt email and other account detail you can simply head to Snapt Shop  and login in with your current username/email address and password. Once logged in you can click on the Account tab and then select Manage users. Here you wi...

Super Charge Your Network in under 2 minutes! Snapt Aria and VMware are a match made in hypervisor heaven. With Snapt Aria's recent VMware Ready Certification you can be up and running, load balancing traffic, optimizing traffic delivery and blo...

You can download any of our datasheets below. For more information on the product, visit our website .

Snapt Aria uses standard SSL certificates (CRT and Key) for its SSL termination and you can use your preferred method of generating keys and certificates for Snapt Aria. The SSL accelerator uses a key and crt pair while our load balancer uses both...

Deliver the best to your clients Thank you for your interest in becoming a partner reseller of Snapt products and technologies. Please see our full Partner Program Overview below for more in-depth information. Snapt Partner Program Overview ...

As a software solution, it becomes difficult to provide perfect performance numbers. Our entry-level advice would be to only worry about performance when you are doing tens or hundreds of thousands of connections a second. The product is, of cou...

By default, the console is logged in as the user "snapt" when the system boots. You can simply remove this functionality so that whenever the server is restarted that whoever makes use of the console will have to log in again, to remove this follo...

You can configure the load balancer to log incoming connections so that you can perform your own analytics later. This is available in HTTP or TCP mode, and will log each connection to a configured  syslog server  using the facility you select. ...

Why SSL Offload SSL is computationally very expensive, and depending on the implementation and regular maintenance that you do on your SSL libraries or their lack thereof, it can also raise a number of security issues. Snapt Aria uses the strong...

Snapt Aria provides a free set of IP Access Control list to all Web Application Firewall (WAF) clients. These are automatically updated daily to include the latest threats. In order to make use of them, you must enable them under the WAF IP Blackl...

Please feel free to download our Snapt Aria Solutions Brief below. For more information, you can also visit the Snapt Aria Website . See the attached PDF

We show you some of the information you can get from the ongoing operation of your Snapt Aria instance. This covers areas such as the activity log, CPU usage, memory usage, incidences, proxy throughput, connections report, and Web Application Firewa...

Snapt Aria provides a full API for all of our products and modules. This is currently in a public beta process as we improve and add more functionality. The plugin is free and you are welcome to use it. If you are a serious user, please contact ...

If you are ever worried about possible breaches to your Snapt Aria user account login information or if you would prefer to just be safe and add an extra level of security, we have the option of enabling 2FA or Two Factor Authentication. Enabling ...

Snapt Aria can be directly deployed from the DigitalOcean Marketplace which provides for easy access and setup. Step 1: Deploy from Digital Ocean Marketplace Head over to https://marketplace.digitalocean.com/apps/snapt-aria-1 And click on ...

Deploying Snapt Aria in VirtualBox on Windows is simple enough, to start just head to our Downloads Page , where you can scroll down to the VMX image and click on Download VMX. Once the file has been downloaded, extract the archive to your de...

1. Visit our downloads page – downloads.snapt.net 2 . Boot the .raw file from your USB or CD image Run "su -" and enter "snapt" as the password Run "yast2 live-installer" Press ALT+A, then ALT+N to proceed Select your timezone, press ...

When it comes to addressing the ever-evolving issues of business infrastructure, one of the most important questions that come up is the idea of space. Specifically, that of server space requirements and how they can affect the overall performance...

What is vMotion vMotion is a component of VMware vCenter which allows for the live migration of a VM system from one host to another while the virtual machine is running. This will result in no downtime for the VM or disruption for end users. Wh...

We have packaged Snapt Aria into various VM images to help you get started. You will find them at http://downloads.snapt.net . If you are not sure which VM to use, feel free to get in touch with us to help. General Tips When setting up a VM, th...

Are you forward-thinking, innovative and ambitious? Are you looking to work for a flexible, fun and growing start-up? Snapt could be the place for you! If you wish to find out more about what Snapt and which positions we are currently hiring then ...

Forward-thinking organizations are shifting towards virtual infrastructure – and for good reason. It can be extremely beneficial to virtualize your infrastructure and extend this flexibility to your applications. Read more in our free whitepaper a...

Soft Stopping and Starting a backend server Command-line example for soft stopping and starting a backend server in a virtual Load Balancer group or backend. This is useful for maintenance periods, etc. You will be calling the snaptHA.soft_stop me...

Please find the Snapt Aria Remittance Advice document attached below.