My web servers show as down but they are online
  • 14 Jan 2022
  • 1 Minute to read
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My web servers show as down but they are online

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If you know that your webservers are up, but the Snapt Aria Load Balancer is showing them as down it is most likely the HTTP health check.

You can go to Groups or Backend Management and click edit on your Group/Backend.

My web servers show as down but they are online Image 1

Then go to the Protocol Checks tab and turn off HTTP checking.

My web servers show as down but they are online Image 2

You can now reload the load balancer and see if it comes right. in this state it will still check which ports are open, but not for HTTP responses.

The cause of this issue is most likely that your web server returns a request for authorization, or a 404 not found when we send the request.

It is also possible that you may need a Host Header to resolve the issue. For assistance diagnosing and resolving the issue, please contact Snapt Support.